Eligibility
If your order arrives damaged, defective, or is not as described, you can request a replacement or refund within 48 hours of delivery. For hygiene reasons, opened dry fruit pouches are not eligible for return unless they are damaged or of poor quality.
How to raise a request
Share clear unboxing photos or a short video with our team on WhatsApp at +91 88103 71867 or email us at support@thefarmaura.in with your order ID. We respond within 4 working hours.
Replacement
Approved replacements are dispatched within 2 working days at no extra cost to you. We use trusted courier partners so the replacement usually reaches you in 3–5 days.
Refunds
If a replacement is not possible, we issue a full refund to the original payment method within 5–7 working days. COD orders are refunded via UPI or bank transfer.
Cancellations
Orders can be cancelled free of charge within 12 hours of placing them or before dispatch, whichever is earlier. Just message us on WhatsApp with your order ID.